Shipping
WHAT ARE MY SHIPPING OPTIONS FOR THE UNITED STATES?
COVID-19 Update: During this time our customer service team is working remotely. Please allow for a delayed response time for customer service inquiries, we appreciate your patience during this time.
Please Note: We have recently been experiencing delayed shipments and tracking update information from FedEx. If your order is showing delivered via the FedEx tracking link but has not arrived we suggest waiting 24-48 hours before filling a missing shipment claim with FedEx.
If your order has not arrived within 72 hours of the FedEx tracking link showing as delivered please use the link below to file a missing shipment report with FedEx. Please include the FedEx case number in your email to our customer service team this will help ensure our we have all the information needed to replace your missing order.
Ground Shipping is free for U.S. orders
All U.S. orders are shipped via Federal Express.
*Excludes orders to Hawaii & Alaska
We offer the following shipping methods at check out:
- Fed Ex Ground (Delivered within 7-21 business days). Please allow 24 hours after shipment confirmation for tracking info to update.
- Fed Ex Express (Delivered within 5-14 business days). Please allow 24 hours after shipment confirmation for tracking info to update
When filling out your shipping, based on state location, FedEx Ground and FedEx Express price will populate at checkout unless you qualify for free shipping. FedEx Express shipping is the only available shipping options for Alaska and Hawaii. We do not offer ground or Next Day Air/Overnight to Alaska or Hawaii. The shipping costs for your order depend on the total amount in your cart before any taxes or discounts.
Sample shipping costs shown below:
|
Order Amount |
Ground |
Express |
Hawaii & Alaska |
|---|---|---|---|
|
$0.01-$74.99 |
FREE! |
$22.99-$29.99 |
$29.99 |
|
$75.00+ |
FREE! |
$23.99-$31.99 |
$34.99 |
|
$100.00 |
FREE! |
$24.99-$32.99 |
$39.99 |
|
$150.00 |
FREE! |
$25.99-$33.99 |
$44.99 |
|
$200.00 |
FREE! |
$26.99-$34.99 |
$49.99 |
CAN I CHANGE OR CANCEL AN ORDER?
We are unable to change, cancel or modify any order once it has been placed in our system, even if the order has not been marked as shipped.
Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not been marked as shipped. We manage multiple brands with a small staff so we cannot guarantee an order can be removed from a pallet once picked.
We offer an easy to use return program where you can enter your order info to start a return request and generate a return shipping label, we do not offer exchanges, but will be happy to get you a refund or gift card to replace your order.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Our warehouse will process and ship orders Monday through Friday. Given that your order is not set to hold by our fraud prevention team, your order should be shipped within 1-2 business days. Please note that all orders will ship the following business day from completing your payment. This means if you’ve placed your order on Friday, you will not receive tracking information until Monday. We apologize in advance but this goes for expedited orders as well.
Please note the estimated arrival given by esskateboarding.com is just an estimation based on your location. Certain circumstances involving FedEx may cause delays that are beyond our control. If you need your order delivered by a specific date, we recommend using an expedited shipping option. You will receive an email with a Fed Ex tracking number that has a more accurate delivery date within 24 hours. Please note orders placed over the holidays can take longer to process.
Expedited shipping begins when the order leaves with Fed Ex, not when it is accepted into our system. Please note that ALL orders will ship the following business day from when payment is made.
To calculate how fast your shipments will reach their destination with the Fed Ex Ground option, check the map below:
CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?
Unfortunately, we cannot ship to APO/ FPO addresses or P.O. Boxes. No exceptions.
WHY IS MY ORDER ON HOLD?
esskateboarding.com does our best to protect your money and ours. We have a fraud prevention system that looks at orders in our system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. We have the right to cancel any order we believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, esskateboarding.com has to take extra precaution to ensure your money and our money is protected.
HOW DO I TRACK MY ORDER?
You will receive an order confirmation through email upon submitting your order. Once your order is processed and packed, our system will email a Fed Ex tracking number. Please allow 24 hours for Ground and Express to update and up to 72 hours for SmartPost updates.
If you do not receive your confirmation email immediately after your order is placed, please check your spam/junk folder or contact customer service.